The Journey
Your Journey with Us
Initial Enquiry
We usually respond to all initial enquiries to our website within 24 hours.
Free Consultation
Once received, a specialist will be in touch usually by telephone. We do not make a charge for this call. We will ask specific questions about your case and will usually be able to tell you by the end of the call if we have a good chance of winning your case for you, based on the information you provide.
Agreement & Payment
Only when we are all happy to proceed, will we ask for a modest payment alongside an authority from you to liaise directly with the DWP and HMCTS.
Our fees in most cases will be less than just one month of the money you are likely to be awarded.
Your Dedicated Specialist
You will then be allocated a named benefit advice specialist who will be with you throughout the journey up to and including the tribunal hearing. The specialist will be available for you to contact when you receive any communication or if you want an update on your case.
Case Preparation
Once the specialist has received the tribunal pack, they will consult with you regarding the provision of additional evidence if it is needed before making a written submission to the tribunal panel in advance of your hearing.
Legal Submission
The submission will highlight the sections of social security law we can use in support of your case.
Final Consultation
Prior to the hearing, we will have a final consultation with you, explaining the procedure on the day and the questions you are most likely to be asked.
Tribunal Representation Options
For the tribunal itself you will have three options and our fee will depend on which one you choose.
Telephone Representation
inclusive
Complete representation via telephone tribunal
Zoom Representation
inclusive
Complete representation via zoom tribunal
In-Person Representation
plus agreed travel fee
Personal attendance at the tribunal venue
We will agree travel fees before we take your case.
Fraud and associated overpayment cases usually require our personal attendance and we would agree a fee based on the complexity of the case.
After the Tribunal Decision
After the tribunal have made a decision on your case, we will assist you in next steps and based on the outcome, help with signposting to additional benefits that you may be entitled to.